Consumers have been warned to be vigilant of debt counsellors who are
placing them under debt counselling without their knowledge or
consent.

The National Credit Regulator says in some instances, consumers are
contacted telephonically and offered assistance on debt consolidation
or reduction of interest or instalments on their accounts.

NCR complaints department manager Enica Mpete explains.

Tune into Newzroom Afrika DStv channel 405 for more.